CELTIC TEL FAQ- Questions and Answers

Q .The rate of 3.9?/minute is very low - there must be hidden charges ?	Our rate is 3.9c/min from the USA to Ireland. There are no other fees, no connect fees or minimums with our prepaid product. We also have the lowest rate from Ireland to the USA - check out the Emerald No Connect product.
Q. How do I add credit ?	Simple. You can add credit anytime at www.celtictel.com any time of day, or you can call us toll free at 1 866 865 9296 and we'll do it instantly.
Q. Can I use Celtictel from other countries ? Q. Can I call from Ireland to the USA ?	Yes - you can use your product from over 50 countries. No other company offers that locall access - please see http://www.celtictel.com/access.asp for the list... Yes, you can call from Ireland to the USA with the Emerald No Connect product using our locall 1 890 access.
Q. Is ordering on CelticTel website secure ?	Yes. We use WorldPay one of the largest online credit card processors on the internet. All transactions are fully secure.
Q. Do I have to switch long distance carriers ?	No. All you need to do is call the toll free number we give you from anywhere in the USA and you are ready to make calls. Call from home, work, a payphone etc.
Q. How long do I have to use up credit ?	All orders are sent in $20 or 30 Euro increments. Order $60 , and we will send you 3 x $20 PINS. PINS have no expiry date if they are topped up within 180 days.
Q. When I order - how long before I recieve the order ?	Orders are instant. Subject to screening for fraudlent orders.
Q. Can I call other countries ?	Yes - you can call within the USA for 3 cents/minute, to the UK, Spain, France, Germany, Italy, Sweden etc. for 3.9 cents/minute. Click here to see a full list of International Rates.
Q. What happens when I run out of credit ? Will you charge my credit card automatically ?	You have to visit www.celtictel.com again and re-order a new pin or recharge your existing pin on www.celtictel.com or by calling 1866 865 9296. We will not automatically charge you - it's up to you to re-order when you are ready.
Q. Does the same rate apply to calling mobile phones in Ireland and from payphones ?	No. All companies charge more to mobile phones. We charge 25 cents/minute which is still competitive but alot more than the 4.9 cents/minute to a land line. There is a 59 cent per call FCC mandated for calls from payphones.
Q. If I have more questions - what is the best way to contact CelticTel ?	The best way is by e-mail at sales@celtictel.com or manager@celtictel.com. We usually reply within 5 hours. If you want us to call you- please send your number we will be more than happy to call you.
Q. How can I contact you by telephone ?	Please contact us at 1 866 865 9296if you need to contact us or locall 1 890 886 005 within Ireland.
Q. Tell me more about CelticTel ?	Click here to find out more.